What Are The Steps Involved In User Journey Mapping?
Developers usually ask the way users interact with the app. In fact, it is a fundamental question that every product creator must be able to answer. To answer this question, app developers need to comprehend the essence of the whole experience from the perspective of the user. User journey mapping is an impactful technique with which you can improve your marketing, UX, and merchandizing decisions. Let’s find out how to do user journey mapping for greater engagement.
Selection of a Scope
Note that the scope of the user journey map varies from end-to-end experiences and personal interactions. So while selecting the scope, you should be careful about the experiences and interactions of the users with your app.
Define Expectations of Users
Were you able to meet the expectations of the users through your app? This is also the reason that recording user’s interactions plays a decisive role in this step. In this step, you have to assess whether or not your app was able to solve the issues faced by the users.
Designing User’s Persona
Note that the user journey map relies heavily on the user persona who experiences the journey. Usually, the buyer’s or user’s persona is created with the type of information you have about your users. Possessing trustworthy information about the users would avert the possibilities of making false guesses.
Apart from the steps mentioned above, you should also be able to list all the touchpoints. Also, it would be best if you found out the ideal time to execute the user journey mapping process. It would be best if you had sufficient users with you with varying experiences to create a user journey map.
Apxor has got the right solutions in case you have hit a block while mapping the journey of users. You can also rely on them for onboarding strategies.